2019FLCMAANewspaper

Trust can be our biggest expense or greatest as- set. For the trusted brand, people pay more, come back and tell others. The trusted leader is followed and the trusted salesper- son is bought from. We know how difficult it can be to de- velop and build high trust relationships and increase member satisfaction and engagement. This session will build on the 7 Pillars of Trust introduced at Conference in 2018 and is packed with actionable tools you can apply to increase performance, build trust and grow in your leadership skills. REGISTER ONLINE OR DOWNLOAD REGISTRATION FORMS AT WWW.FLCMAA.ORG - 2019 SUMMER CONFERENCE CMAA MATTERS...All Things Education 5 SUMMER CONFERENCE SERIES 2019 next best version of you. Be empowered in your practical pursuit of ex- traordinary leadership. Andy Stangenberg Q-Principle Design Thinking – Challenge the Status Quo Q-Principle focuses on in- dustry specific research and creates programs to deliver most innovative, relevant and pressing lesson plan topics. And one of the currently most sought after subject- matters is - “How do I change my organization to become a bigger player, be more relevant, drive higher service results and become more success- ful. What can I do to make a difference in my in- dustry?” Some of these answers can be found in – “Design Thinking” FLORIDA CLUB SUMMIT Conference Speakers 1 9 4 9 - 2 0 1 9 Dan Thurmon Off Balance on Purpose How do you succeed in to- day’s challenging, changing business climate? How do you sustain the commitment to grow personally and professionally? Transitions of all kinds can be demanding and dif- ficult. But these moments are also gigantic opportu- nities to redesign your approach to life and business. As we expand our global reach, this session will give you the encouragement and tools to take action! In this energizing and“must see”session, Dan Thur- mon, author of Off Balance On Purpose , will show you how to take charge of your circumstances, stretch your abilities, and create your blueprint for profes- sional success! In signature fashion, Thurmon punctuates his mes- sage with dynamic demonstrations, incorporating acrobatics, breathtaking stunts, and audience inter- action to create a one-of-a-kind experience your au- dience will never forget. Bill Acheson Nonverbal Communication - The Hidden Message In face-to-face communica- tion, body language accounts for more than two thirds of the impact of your message. Learn how your appearance, posture, gestures, facial expression, eye contact, and voice quality impact your message. Special attention is given to gender differences and how they may ac- count for misunderstanding. GMMentoring Panel Moderated by Kurt Kuebler Join Kurt Kuebler, of Kopplin Kuebler and Wallace as he explores the traits, expectations and realities of today’s club world and the traits and attributes needed to succeed. The panel will include some of the brightest minds in the club management world who will share their views, experiences and tales of their journey and how you too can become a “Rising Star”. Tricia Tamkin and Jason Thibeault Moore eSSentials 165 Hour Interview ALL Managers make hiringmistakes. It’s harder to get hired into Google than to be accepted into Har- vard. But even Google admits almost half of their hires are mistakes. When an interviewee walks into the room, the interviewer has already reviewed their resume and determined a technical fit. The next ten seconds seals it. The first impression slants the remainder of the initial interview with confir- mation bias. But work merit can’t be determined in ten seconds or even a fully unbiased hour. And the cost of those mistakes adds up quickly. A truly bad hire may be fired, but a mediocre hire just keeps costing you money. We resolved the 10-second problem by adding 165 hours to it. The process is based on every other mistake you’ve ever made. Spill milk?You can either leave it or clean it up. The 165-hour process teaches you to clean up after your mistakes and move on. Dan Quiggle The Quiggle Group Create the Best Version of You! Dan Quiggle inspires thou- sands to be the CEO of SELF— the CEO of your life, your lead- ership journey, and your own success story. In a dynamic leadership development experience, Dan will equip you with new and unique tools to: • Envision and live your personal success story • Pursue a path of emotional intelligence • Lead a life with purpose, direction, and optimism • Incorporate an element of fun along your leadership journey Unleash your full leadership potential. Maximize your positive impact. Leave with real life, practical ways to pursue the Captain David Huey Trust Edge Experience 6 hour CMI - Leadership Sunday, August 4 $295